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The AI-Native Platform for Automotive Retail

Digital Service Experience

A Unified, AI-Native Platform for Modern Fixed Operations

Tekion’s Digital Service Experience connects scheduling, check-in, inspections, approvals, and billing on a single, cloud-native platform. Built for speed, transparency, and scale, DSE delivers the modern service experience customers expect—while helping advisors, technicians, and leaders work smarter every day.

Why DSE

Simplicity That Drives Efficiency

Intuitive workflows reduce manual steps and advisor workload, accelerating every customer interaction and repair order. Designed for fast onboarding with minimal training—even across large dealer groups.

Intelligence That Automates the Routine

AI-powered recommendations and automation support upsells, scheduling, and next-best actions. Built-in compliance, pricing, and estimate logic reduce errors and ensure consistency across every RO.

Transparency That Builds Trust

Digital video MPIs, real-time status updates, and automated messaging give customers full visibility into their service journey—boosting confidence, approvals, and satisfaction.

Accuracy You Can Control

Enterprise-grade pricing, accounting, and tax controls reduce variance and prevent errors. Multi-payer billing and split invoicing ensure every transaction is accurate and audit-ready. 

Built to Scale With Insight

Centralized configuration with local execution gives dealer groups consistency without rigidity. Real-time dashboards provide leadership visibility across performance, bottlenecks, and trends—store by store. 

AI & Automation,<sm><md> Purpose-Built for<sm> Service

Tekion AI is built directly into the service workflow—not bolted on—bringing intelligence and automation where it matters most. It enhances everyday actions through embedded AI and enables AI agents to automate tasks and streamline operations.

Service Advisor AI

Generates customer-ready recommendations that support clear conversations and increase approvals.

Technician AI

Analyzes vehicle history to surface relevant inspection recommendations and reduce guesswork.

Service Scheduler AI

Automatically books appointments and handles inquiries to reduce workload and improve responsiveness.

Automatic RO & Tech Scheduling

Matches jobs with qualified technicians to improve turnaround time and reduce delays.

Paperless Repair Orders

Deliver faster service, fewer errors, and complete visibility with a fully digital, paperless repair order workflow—from write-up to close.

Mobile Check-In & Self-Service

Touchless intake with customer-initiated or advisor-led flows—designed for speed and convenience.

Digital Multi-Point Inspections with Video

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Integrated Messaging & Status Updates

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Real-Time Intelligence 
AI-driven insights surface next-best actions and engagement opportunities automatically. 
Unified Data 
One customer record across the dealership—no duplicates, no silos.
Built-In Automation 
Trigger workflows, follow-ups, and campaigns without manual effort. 

Financial & <sm> Compliance<sm> Controls,<xdt> Built In

Centralized pricing logic and automated rate management

Multi-state and city tax calculation handled automatically

Warranty, insurance, and customer split billing

Future-dated pricing and rate changes

Audit-ready configuration across the enterprise

Leadership Visibility Across the Service Lane

Live Service Control Center & Dashboards

Track WIP, Advisor and Technician performance, bottlenecks, deferred work, and exceptions in real time.

KPI & Benchmark Analytics

CPRO, labor mix, gross profit, cycle time, CSI/NPS, and retention metrics—viewed at the store or group level.

A New Standard for Service <xdt> Operations

Unlike legacy systems retrofitted for digital service, Tekion’s Digital Service Experience is built from the ground up for modern dealerships:

AI-first, cloud-native architecture

Enterprise-grade pricing, tax, and compliance controls

Mobile-first, transparent service workflows

Open ecosystem with APIs and marketplace integrations

Proven at scale with enterprise dealer groups

Trusted by Dealers <sm>Like You

100%

Paperless service department

60%

Increase in technician productivity

Walt Massey

Walt Massey Automotive Group

There's really no limits to what Tekion can do.

Jessie Dosanjh

California Automotive Retailing Group

Our CSI went up tremendously... directly as a result of the customer experience and the ease of check-in and engagement that the Tekion platform provides.

Mike Alford

Marine Chevrolet

Everything about Tekion is disrupting the traditional DMS relationship.

Joe Castelino

American Motors Group

Tekion is the Netflix to Blockbuster. Anyone who wants to fight the change, anyone who wants to do business in the Stone Age is going to be a dinosaur.

Testimonials and results reflect real user experiences, which may vary. Additionally, testimonials may be edited <xd>for clarity. Any compensated endorsements are disclosed.