The AI-Native Platform for Automotive Retail
Digital Service Experience
A Unified, AI-Native Platform for Modern Fixed Operations
Tekion’s Digital Service Experience connects scheduling, check-in, inspections, approvals, and billing on a single, cloud-native platform. Built for speed, transparency, and scale, DSE delivers the modern service experience customers expect—while helping advisors, technicians, and leaders work smarter every day.
Intuitive workflows reduce manual steps and advisor workload, accelerating every customer interaction and repair order. Designed for fast onboarding with minimal training—even across large dealer groups.
AI-powered recommendations and automation support upsells, scheduling, and next-best actions. Built-in compliance, pricing, and estimate logic reduce errors and ensure consistency across every RO.
Digital video MPIs, real-time status updates, and automated messaging give customers full visibility into their service journey—boosting confidence, approvals, and satisfaction.
Enterprise-grade pricing, accounting, and tax controls reduce variance and prevent errors. Multi-payer billing and split invoicing ensure every transaction is accurate and audit-ready.
Centralized configuration with local execution gives dealer groups consistency without rigidity. Real-time dashboards provide leadership visibility across performance, bottlenecks, and trends—store by store.
Tekion AI is built directly into the service workflow—not bolted on—bringing intelligence and automation where it matters most. It enhances everyday actions through embedded AI and enables AI agents to automate tasks and streamline operations.
Generates customer-ready recommendations that support clear conversations and increase approvals.
Analyzes vehicle history to surface relevant inspection recommendations and reduce guesswork.
Automatically books appointments and handles inquiries to reduce workload and improve responsiveness.
Matches jobs with qualified technicians to improve turnaround time and reduce delays.
Paperless Repair Orders
Deliver faster service, fewer errors, and complete visibility with a fully digital, paperless repair order workflow—from write-up to close.
Touchless intake with customer-initiated or advisor-led flows—designed for speed and convenience.
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Financial & <sm> Compliance<sm> Controls,<xdt> Built In

Centralized pricing logic and automated rate management
Multi-state and city tax calculation handled automatically
Warranty, insurance, and customer split billing
Future-dated pricing and rate changes
Audit-ready configuration across the enterprise
Leadership Visibility Across the Service Lane
Track WIP, Advisor and Technician performance, bottlenecks, deferred work, and exceptions in real time.

CPRO, labor mix, gross profit, cycle time, CSI/NPS, and retention metrics—viewed at the store or group level.

A New Standard for Service <xdt> Operations
Unlike legacy systems retrofitted for digital service, Tekion’s Digital Service Experience is built from the ground up for modern dealerships:

Trusted by Dealers <sm>Like You
There's really no limits to what Tekion can do.
Our CSI went up tremendously... directly as a result of the customer experience and the ease of check-in and engagement that the Tekion platform provides.
Everything about Tekion is disrupting the traditional DMS relationship.
Tekion is the Netflix to Blockbuster. Anyone who wants to fight the change, anyone who wants to do business in the Stone Age is going to be a dinosaur.
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Testimonials and results reflect real user experiences, which may vary. Additionally, testimonials may be edited <xd>for clarity. Any compensated endorsements are disclosed.

Every aspect of our operations
119%
Increase in YoY total revenue.
30min
Less time for customers in the F&I department.